Privacy Policy

At Tanawin Palawan, we value your privacy and are committed to safeguarding the personal data you share with us. In accordance with the Philippine Data Privacy Act of 2012 (RA 10173), we implement stringent protocols to ensure the privacy, confidentiality, and security of the personal information you provide in connection with our services. By interacting with our website, making reservations, or otherwise providing personal data, you give your consent for us to collect, use, and store your information as outlined in this policy.

If you have any questions regarding our privacy practices, please feel free to contact our Data Privacy Officer at [email address]. If you do not agree with any part of this privacy policy, we advise you to refrain from using our website or services.

Information We Collect

We may collect various types of personal information depending on how you interact with us. This includes, but is not limited to:

• Information provided when you visit our website or social media platforms and interact with features such as reservations, inquiries, or promotional content.

• Details you provide during the booking process, whether via our website, phone, email, or third-party platforms.

• Data collected during your stay or purchase of services, including payment information.

• Information gathered from marketing efforts such as email campaigns, surveys, or loyalty programs.

• Personal data shared with us by third-party partners like travel agents, corporate event organizers, and service providers.

Common types of information we may collect include your name, email, contact details, address, credit card information, government-issued ID, and any specific preferences or requests related to your stay. When providing details about others (e.g., additional guests), you must ensure you have their consent to share their information with us. We do not knowingly collect information from individuals under the age of 18.

How We Use Your Information

We use the personal data you provide for several purposes, including:

• Processing and managing reservations or any other transactions.

• Delivering the services and products you have requested.

• Personalizing your experience by accommodating special requests and preferences.

• Improving our website, services, and overall guest experience based on user feedback and behavior.

• Communicating with you before, during, and after your stay, including sending updates and promotional offers (you can opt out at any time).

Cookies and Online Tracking

Our website uses cookies to improve its performance and offer you a better user experience. These small files allow us to recognize your device, track your browsing activities, and customize content accordingly. By continuing to use our website, you consent to our use of cookies. You may adjust your browser settings to block or remove cookies, but note that doing so may affect some functionalities of our site.

Sharing and Disclosure of Information

We treat your personal data with confidentiality and do not sell or trade it. However, we may share it under specific circumstances, including:

• Sharing information with our hotel staff and authorized personnel to provide you with our services.

• Collaborating with third-party service providers (e.g., payment processors, travel agents) to fulfill your requests and process payments.

• Sharing data with business partners who offer services related to your booking, such as transportation, tours, or insurance.

• Disclosing information if required by law or necessary to comply with legal processes.

All third parties with whom we share personal data are obligated to protect your information and use it only for the intended purposes.

Data Security Measures

We take data protection seriously and employ both physical and technical measures to secure your personal information. These include secure servers, firewalls, and encryption protocols where necessary. Despite our best efforts, we recognize that the internet poses inherent risks, and we cannot guarantee absolute protection against unauthorized access. In the unlikely event of a data breach, we will notify you in compliance with applicable regulations.

Retention and Disposal of Personal Data

We store your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once this data is no longer needed, we take appropriate steps to securely delete or dispose of it. Data relating to financial transactions, bookings, and other business-related matters may be retained for longer periods as required by legal or regulatory obligations, but no longer than five years in most cases.

Your Rights Regarding Your Data

Under the Data Privacy Act, you have certain rights concerning your personal information, including:

• The right to access the personal information we hold about you.

• The right to correct or update inaccurate or outdated information.

• The right to request deletion of your data when it is no longer necessary for the purposes for which it was collected.

• The right to object to the processing of your data in certain situations, such as direct marketing.

To exercise any of these rights or raise concerns about your data, please contact our Data Privacy Officer at info@tanawinpalawan.com. We may ask for proof of identity to verify your request.

Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time, without prior notice. Any changes will be posted on this page, and we encourage you to review the policy periodically. Your continued use of our website or services constitutes your acceptance of any modifications.